7senci Privacy Policy
— How We Handle Your Personal Data

1.1 Registration Data

When you create a 7senci account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city and division within Bangladesh — for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number. This data is required to create and maintain your account and to verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) verification process, we may request copies of official identity documents, including your National Identity Card (NID), passport, or birth certificate. We may also request a proof-of-address document such as a recent utility bill or bank statement. This data is collected solely for the purpose of age and identity verification, and for compliance with anti-money laundering obligations. KYC documents are handled by authorised personnel only and are stored in an encrypted document management system.

1.3 Transaction and Payment Data

When you make a deposit or request a withdrawal, 7senci records the transaction amount, currency (Bangladeshi Taka — BDT), payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction reference number, timestamp, and the outcome of the transaction. We do not store your full mobile banking PINs, passwords, or card numbers. Payment processing is handled by the respective payment providers, and 7senci receives only the confirmation data needed to credit or debit your account balance.

1.4 Usage and Technical Data

When you access the 7senci platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, referring URL, pages visited on the 7senci platform, session duration, and in-platform actions such as games played, bets placed, and features accessed. This data is collected via server logs and first-party analytics tools and is used for platform security, fraud detection, and performance optimisation.

1.5 Communications Data

If you contact the 7senci support team via email at [email protected], or engage with our support chat, we retain records of those communications, including the content of messages, the date and time of contact, and any information you voluntarily provide during the interaction. This data is used to handle your query, maintain a support history, and improve our customer service quality.

1.6 Responsible Gaming Data

Where you use responsible gaming tools — such as setting a deposit limit, applying a session time reminder, or requesting a self-exclusion — 7senci records these preferences and restrictions as part of your account profile. This data is treated with heightened sensitivity and is accessed only by authorised responsible gaming personnel. It will never be used for marketing purposes.

3.1 Payment Service Providers

To process deposits and withdrawals, 7senci shares the minimum necessary transaction data with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The data shared is limited to the information required to initiate, confirm, and reconcile the transaction. Each payment provider processes this data under their own privacy policy and terms of service, which we encourage you to review independently.

3.2 Game Providers

Where you access games provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — certain session data (such as your account identifier, game session token, and bet/win amounts) is shared with the relevant game provider to facilitate the gameplay session. This data is shared under contractual data processing agreements that require the game provider to process your data only for the purpose of delivering the game, and not to use it for their own marketing or profiling purposes.

3.3 Legal and Regulatory Disclosure

7senci may disclose your personal data to law enforcement authorities, financial intelligence units, courts, or other government bodies where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other criminal activity. In such cases, 7senci will disclose only the minimum data necessary to satisfy the legal obligation, and will notify you of the disclosure where legally permitted to do so.

3.4 Service Providers and Processors

7senci uses a small number of carefully selected third-party service providers to support platform operations — including cloud hosting providers, email delivery services, and KYC verification technology providers. These companies process personal data on 7senci's behalf, under strict contractual obligations that prohibit them from using the data for any purpose other than the specific service they are contracted to provide, and that require them to implement appropriate security standards.

3.5 No Sale of Personal Data

7senci does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your personal data is not an asset that 7senci monetises. Any sharing of data described in this section is for the limited, specified purposes of operating the platform and fulfilling legal obligations only.

3.6 Business Transfers

In the event that 7senci undergoes a business reorganisation, merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer, and the successor entity will be required to honour the terms of this Privacy Policy in respect of your data.

5.1 Active Account Data

While your 7senci account remains active, we retain all registration data, transaction history, gameplay records, and support communications associated with your account. This data is necessary to operate your account, resolve disputes, and provide the service you have contracted for. Active account data is reviewed periodically to ensure it remains accurate and current.

5.2 Post-Closure Retention

Following the closure of a 7senci account — whether at your request, through self-exclusion, or as a result of termination by 7senci — we are required to retain certain categories of personal data for a minimum period as follows:

• Financial transaction records: Retained for a minimum of 5 years from the date of the last transaction, in accordance with financial record-keeping requirements.
• KYC identity documents: Retained for a minimum of 5 years from the date of account closure, in accordance with anti-money laundering obligations.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus 5 years, to prevent re-registration during the exclusion window and to maintain an auditable record.
• Support communications: Retained for 3 years from the date of the interaction, unless the communication is relevant to an ongoing dispute or investigation.
• General registration data: Deleted or anonymised within 6 months of account closure, unless a longer retention period is required by one of the above categories.

5.3 Anonymisation

Where data is no longer required for any of the specified retention purposes, 7senci will either securely delete it or irreversibly anonymise it so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical analysis without restriction, as it no longer constitutes personal data.

5.4 Retention Review

7senci reviews its data retention practices on an annual basis to ensure that data is not retained for longer than necessary. Players who have concerns about the retention of their specific data are encouraged to submit a data access or deletion request as described in the Your Privacy Rights section below.

7.1 How to Exercise Your Rights

To exercise any of the rights described above, please email [email protected] with the subject line "Privacy Rights Request". In your email, clearly state which right you wish to exercise, provide your registered username and the email address associated with your account, and include a brief description of your request. To protect your privacy, we may ask you to verify your identity before we act on the request — this may involve confirming certain account details.

7.2 Response Timeframe

7senci will acknowledge your privacy rights request within 3 business days of receipt. We will provide a substantive response — either fulfilling the request or explaining why it cannot be fulfilled — within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.

7.3 Limitations on Rights

Certain privacy rights are not absolute. For example, the right to erasure does not override 7senci's legal obligation to retain financial transaction records and KYC documents for a minimum of 5 years. Where we are unable to fulfil a request in full due to a conflicting legal obligation, we will explain this clearly in our response and, where possible, fulfil the request partially — for example, by deleting data categories that are not subject to a retention obligation while retaining those that are.

7.4 No Fee for Rights Requests

7senci does not charge a fee for processing privacy rights requests. All requests are handled free of charge, unless a request is manifestly unfounded, repetitive, or excessive — in which case 7senci reserves the right to charge a reasonable administrative fee or decline to act on the request, with written explanation.