Responsible Gaming
at 7senci
7senci is committed to providing a safe, fair, and enjoyable gaming environment for all Bangladeshi players. Our responsible gaming framework gives you full control over how you play — including deposit limits, time-out periods, and self-exclusion tools.
Our Commitment to Safe Play
At 7senci, responsible gaming is not a checkbox — it is a core principle that shapes every aspect of how we build and operate our platform for Bangladeshi players.
7senci builds every product feature with player wellbeing in mind. From deposit limits to session reminders, our tools are designed to keep gaming enjoyable and within healthy boundaries for every player across Dhaka, Chittagong, Sylhet, and beyond.
7senci operates a zero-tolerance policy on underage gambling. All players must be at least 18 years of age to register and access the platform. We apply identity verification checks to enforce this requirement rigorously.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is in place, 7senci will not allow deposits that exceed it — giving you complete control over how much you spend each period.
It is easy to lose track of time when gaming. 7senci allows you to set session duration alerts that notify you when you have been playing for a set amount of time — helping you make conscious, informed decisions about when to stop.
If you need a short break from gaming, 7senci offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, you will not be able to log in or place bets — and you will not receive any promotional communications from us.
For players who feel they need a longer break, 7senci offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. During exclusion, your account is suspended and all marketing communications stop immediately.
7senci was built specifically for the Bangladeshi market, and we understand the social and cultural context in which our players engage with online gaming. We recognise that for the vast majority of players, gambling is an entertaining leisure activity — something to enjoy during the BPL season, a casual slots session, or a live casino game on a weekend evening.
However, we also acknowledge that for a small number of individuals, gambling can become problematic. Problem gambling can affect a person's finances, relationships, mental health, and daily functioning. 7senci takes this reality seriously and has built a suite of responsible gaming tools specifically to help players recognise early warning signs, manage their gaming behaviour, and access help when they need it.
Our responsible gaming commitment covers three pillars: prevention (keeping underage players off the platform and providing tools before problems develop), intervention (monitoring for problematic patterns and making it easy to set limits or take a break), and support (connecting players who are struggling with the right resources and providing a straightforward self-exclusion process). Every element described on this page is available to all 7senci players, free of charge, at any time.
Age Restriction & Verification
7senci operates a strict 18+ policy. No person under the age of 18 is permitted to register, deposit, or play on the 7senci platform under any circumstances.
Minimum Age Requirement
To register a 7senci account, you must be at least 18 years of age. By completing the registration process, you are confirming that you meet this age requirement. Providing false information about your age at registration is a serious violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance held.
Identity Verification (KYC)
As part of our Know Your Customer (KYC) process, 7senci may request official identity documents to verify your age and identity before processing a withdrawal or at any point during your use of the platform. Accepted documents include your National Identity Card (NID), passport, or birth certificate. KYC verification is a player protection measure — it ensures that all users are who they claim to be and are of legal age to gamble.
Protecting Young People
If you share a device with family members or younger household members, we strongly recommend taking the following precautions to prevent accidental or unauthorised access to the 7senci platform:
- Never save your 7senci login credentials in a shared browser or device.
- Always log out of your account after each session, especially on shared devices.
- Use a unique, strong password that other household members do not know.
- Consider using parental control software on shared family devices to restrict access to gambling websites.
- Keep your bKash, Nagad, or Rocket mobile banking apps secured with a PIN that you do not share.
Reporting Underage Access
If you believe that a person under the age of 18 has accessed or is attempting to access the 7senci platform, please contact our support team immediately at [email protected] with the subject line "Underage Access Report". We treat all such reports as urgent and will investigate and take action within 24 hours.
Age Policy at a Glance
- Minimum age: 18 years
- Age confirmed at registration
- KYC verification may be requested
- Accepted documents: NID, passport, birth certificate
- False age declaration = immediate account closure
- Parental controls strongly recommended on shared devices
Responsible Gaming Tools
7senci provides a comprehensive set of player-controlled tools to help you manage your gaming activity. All tools are available free of charge and can be activated at any time from your account settings or by contacting support.
Set a maximum amount you can deposit over a rolling 24-hour, 7-day, or 30-day period. Once your limit is reached, no further deposits will be accepted until the period resets. You can reduce a limit immediately; increasing a limit takes 7 days to take effect to give you time to reconsider.
Define the maximum net loss you are comfortable with over a given time period. When your losses reach the set threshold, 7senci will temporarily suspend further play for that period. This tool is particularly useful for managing bankroll during high-volume cricket betting seasons like BPL or IPL.
Receive an on-screen notification after a chosen period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. The reminder prompts you to check in with yourself and decide consciously whether you want to continue your session or take a break.
Set a hard cap on the total duration of a single gaming session. Once the session limit is reached, you will be automatically logged out and will not be able to log back in for a defined cooling-off interval. Session limits complement deposit limits for comprehensive time and budget control.
Take a planned break from 7senci for a period of 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or bet. All promotional emails and SMS are paused. Your account and balance are preserved for when your time-out expires.
Enable periodic reality check pop-ups that display a summary of your current session statistics — time played, net result, and number of bets placed. These notifications are designed to keep you grounded in the facts of your session and prevent the kind of immersive, time-distorted state that can contribute to problem gambling.
How to Activate a Responsible Gaming Tool
All responsible gaming tools can be activated in one of two ways. The fastest method is to log into your 7senci account, navigate to Account Settings, and select the Responsible Gaming section — all tools are available there with simple on/off controls and adjustable parameters. Alternatively, you can contact our support team at [email protected] at any time and a member of the team will activate any tool on your behalf, usually within 30 minutes.
Reducing Versus Increasing Limits
To protect players from impulsive decisions, 7senci applies an asymmetric rule to limit changes. Any reduction to a limit (lower deposit limit, shorter session time, tighter loss threshold) takes effect immediately. Any increase to a limit is subject to a mandatory 7-day cooling-off period before it comes into effect. This prevents a player in a heightened emotional state from undoing their own protections on impulse.
Activating Your Tools
- Log in → Account Settings → Responsible Gaming
- Or email [email protected]
- Limit reductions: immediate
- Limit increases: 7-day delay
- All tools are free and available 24/7
Warning Signs of Problem Gambling
Problem gambling often develops gradually. Being aware of the early warning signs — in yourself or someone you care about — is the first step toward getting things back under control.
Gambling is a form of entertainment, and for most 7senci players it remains exactly that — a fun way to engage with cricket betting, slots, or live casino games. However, when gambling shifts from a leisure activity to a compulsion, it can cause real harm. The signs below are recognised indicators that gambling behaviour may have become problematic. If several of these apply to you, please read the Self-Exclusion and Support Resources sections below and reach out to our team.
Spending more money on gambling than you originally planned or can afford to lose.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
Lying to family members or friends about how much time or money you spend on gambling.
Borrowing money, selling possessions, or using funds set aside for essentials (rent, food, bills) to fund gambling.
Neglecting work, studies, family responsibilities, or social relationships because of gambling.
Feeling a persistent need to gamble with increasing amounts of money to achieve the same level of excitement.
Repeated unsuccessful efforts to control, cut back, or stop gambling despite wanting to do so.
Using gambling as a way to escape problems, stress, depression, or feelings of helplessness.
Continuing to gamble even after significant financial losses that have caused genuine hardship.
Losing sleep or experiencing significant anxiety or distress related to gambling outcomes.
Thinking about gambling constantly — planning the next session, calculating odds, or replaying past bets.
Self-Exclusion at 7senci
Self-exclusion is a formal commitment to take a significant break from gambling. 7senci takes all self-exclusion requests seriously and implements them immediately upon request.
What Is Self-Exclusion?
Self-exclusion is a voluntary agreement between you and 7senci in which you request that your account be suspended for a defined period, during which you will be unable to access the platform, place bets, or make deposits. Unlike a time-out (which is a short planned break), self-exclusion is a more serious measure intended for players who are concerned that their gambling has become or may become harmful.
Available Self-Exclusion Periods
7senci offers the following self-exclusion options:
- 6 months — a half-year break, suitable for players who want a meaningful pause to reassess their relationship with gambling.
- 1 year — a full-year exclusion, providing a longer period of distance from the platform.
- 2 years — for players who need an extended exclusion period.
- Permanent exclusion — a lifetime ban from the 7senci platform. This option is irreversible. Once permanent exclusion is applied, your account will be closed permanently and cannot be reopened under any circumstances.
What Happens During Self-Exclusion
When your self-exclusion begins, 7senci will immediately suspend your account so that you cannot log in. Any active bets placed before the exclusion took effect will be settled normally. Your remaining account balance will be withdrawn to your registered payment method (bKash, Nagad, Rocket, or bank account). All promotional emails, SMS messages, and marketing communications from 7senci will stop immediately. 7senci will make every reasonable effort to ensure that you are not contacted with any gaming-related material during your exclusion period.
Attempting to Re-Register During Exclusion
7senci maintains records of all self-excluded players and applies checks during the registration process to prevent re-registration during an active exclusion period. If you attempt to create a new account during your self-exclusion and 7senci identifies this, the new account will be closed immediately and any deposits made will be refunded. Please understand that it is your responsibility not to attempt to circumvent your self-exclusion — the tool is there to protect you.
Self-Exclusion Options
- 6 months
- 1 year
- 2 years
- Permanent (irreversible)
How to Request Self-Exclusion
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Log In and Go to Account Settings
Log into your 7senci account, navigate to Account Settings, and select the Responsible Gaming tab. The Self-Exclusion option is listed there with all available duration choices.
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Choose Your Exclusion Period
Select the duration that is right for your situation — 6 months, 1 year, 2 years, or permanent. Read the confirmation notice carefully before proceeding, especially if choosing permanent exclusion.
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Confirm Your Request
Confirm your self-exclusion request. You will receive an email confirmation to your registered email address acknowledging that the exclusion has been applied.
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Alternative: Contact Support Directly
If you prefer not to log in, or if you are unable to access your account, you can request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered username and chosen exclusion duration. Our team will action your request within 30 minutes, 24 hours a day, 7 days a week.
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Balance Withdrawal
Any balance remaining in your account at the time of exclusion will be transferred to your registered payment method — bKash, Nagad, Rocket, Upay, or bank account — within 1–3 business days. You do not need to take any separate action to initiate this withdrawal.
Support Resources
If you or someone you know is struggling with problem gambling, professional help is available. 7senci encourages all players to seek support without hesitation — there is no shame in asking for help.
You Are Not Alone
Problem gambling affects people from all walks of life and all income levels. In Bangladesh, as in many countries, awareness of gambling-related harm is growing, and support networks are becoming more accessible. Whether you are dealing with financial stress, relationship difficulties, or simply a growing sense that gambling has taken on too much importance in your daily life, the right conversation with the right person can make a significant difference.
Talking to Someone You Trust
The first step for many people is simply talking to someone they trust — a family member, a close friend, a colleague, or a religious advisor. In Bangladeshi society, family networks and community bonds are strong, and the people closest to you are often better placed to help than you might expect. If you are not ready to talk to someone you know personally, consider reaching out to a professional counsellor or therapist who can provide confidential, non-judgmental support.
Financial Counselling
If gambling has led to financial difficulties, speaking with a financial counsellor can help you understand your options and create a realistic plan to manage your situation. Many community organisations in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities offer free or low-cost financial guidance services. Your bank — whether Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank — may also have resources or referrals available.
Mental Health Support
Problem gambling is often linked to underlying mental health challenges such as anxiety, depression, or stress. If you are experiencing emotional difficulties alongside gambling-related concerns, please consider speaking with a qualified mental health professional. Seeking support for your mental wellbeing is a positive, proactive step — not a sign of weakness.
Advice for Family Members
If you are concerned about a family member's gambling, it is important to approach the conversation with empathy rather than anger. Focus on expressing concern for their wellbeing rather than criticising their behaviour. Encourage them to use 7senci's self-exclusion tool or to speak with a professional. If you believe their gambling is causing serious harm to the family, consider seeking guidance from a counsellor yourself — supporting someone with a gambling problem can be stressful, and you deserve support too.
Key Reminders
- Gambling should always be entertainment, not a source of income
- Never gamble with money you cannot afford to lose
- Never chase losses — walk away and come back another day
- Set a budget before you play and stick to it
- Take regular breaks during gaming sessions
- Balance gambling with other hobbies and social activities
- Keep track of how much time and money you spend
Contact Our Support Team
7senci's support team is available around the clock to assist with any responsible gaming concern — from activating a deposit limit to processing an urgent self-exclusion request.
How We Can Help
Our support team is trained to handle responsible gaming enquiries with care, confidentiality, and professionalism. Whether you want to quietly activate a time-out, discuss your deposit limit options, or urgently request self-exclusion, you can contact us at any time and we will respond promptly. No query is too small — if something about your gaming experience is worrying you, please reach out.
Response Times
For all responsible gaming requests received by email, 7senci commits to the following response standards:
- Self-exclusion requests: actioned within 30 minutes of receipt, 24 hours a day.
- Deposit / loss limit requests: actioned within 1 hour of receipt.
- Time-out requests: actioned within 30 minutes of receipt.
- General responsible gaming queries: responded to within 3 hours during Bangladesh Standard Time (BST, UTC+6) business hours; within 6 hours outside business hours.
Confidentiality
All responsible gaming requests and communications are handled in strict confidence. Your request will not be shared with any third party except where required by law. Members of the support team who handle responsible gaming enquiries receive specific training in player welfare and data privacy. You can contact us without fear of judgment — our only concern is your wellbeing.
Escalation
If you feel your responsible gaming concern has not been addressed adequately by our standard support process, you may request that your case be escalated to a senior responsible gaming officer. To do this, reply to any support email with the phrase "Escalation Request" in the subject line, or start a new email to [email protected] with that subject. Escalated cases are reviewed within 24 hours by a senior team member and a full written response is provided within 2 business days.
24/7 Support
Our responsible gaming team is available every hour of every day. Reach us by email and we will respond as fast as possible — no matter the time in Bangladesh.
[email protected]Email Subject Lines
- "Self-Exclusion Request"
- "Deposit Limit Request"
- "Time-Out Request"
- "Responsible Gaming Query"
- "Escalation Request"
- "Underage Access Report"
Play Smart, Play Safe with 7senci
Responsible gaming is at the heart of everything we do at 7senci. Explore our platform with confidence — and remember that help is always available if you need it.
18+ Only. 7senci is an adult gaming platform. All players must be aged 18 or above to register and play. Gambling involves financial risk. Please play responsibly. If gambling is becoming a problem, use our self-exclusion tool or contact [email protected] immediately.